Buying a diamond from a house you have just met asks for trust. We would rather earn it than ask for it. So here is exactly where you stand, said plainly, the way an honest house should.
- •The guarantee, first. If a stone does not match its independent grading report, or a setting fails through no fault of wear, we make it right — repaired, replaced, or refunded to your original payment method, at no cost to you, no time limit attached. That is not a courtesy. That is the house. The full program is set out on The Dagarias Guarantee.
- •30 days to be sure. Any standard catalogue piece — the designs on this site, in our listed shapes, carats, and metals, including made-to-order pieces built to a standard specification — and any loose curated stone may be returned within 30 days of delivery for a full refund to your original payment method. Not an exchange you didn't ask for, not store credit. A refund. It must come back unworn, in original condition, with its certification intact. Return shipping is arranged by us, insured, the same way it came to you. Refunds are issued through Stripe, our payment processor, back to the card or method you paid with — banks typically post them within five to ten business days of the piece passing our inspection on return.
- •Custom and Crown commissions: made for one person only. A piece designed with you — a custom commission, an engraved piece, or work from The Crown — is non-refundable once production begins. This isn't a wall against you; it's the nature of a thing made for one person. You approve the design, the stone, the price, and the timeline in writing before we start, so nothing begins until you're certain.
- •The trade-up promise, for natural stones. A natural diamond bought from this house carries its full original stone price with it, forever. Whenever you choose, trade it toward any natural stone priced at least 2x the original — 100% of what you paid for the stone counts toward the new one. No time limit. One active trade at a time. The stone returns to us in good order with its certification, and the promise moves to the new stone.
- •Lab-grown, honestly. We do not offer trade-up on lab-grown stones, because we will not pretend they hold resale value. We price them accordingly from day one.
- •Aftercare, always. Every house piece is entitled to an annual inspection, professional clean, and re-tip check — in the atelier or by insured mail, arranged by us. Free, forever. A piece that comes back to us once a year is a piece that lasts generations; write to us and we'll arrange it.
- •If you paid by instalments. Instalment plans are offered at checkout where our payment provider makes them available, subject to the provider's approval. A 30-day refund or a refund under our guarantee is settled back through your instalment provider, and your plan closes or adjusts on that provider's terms — keep making any scheduled payments until the provider confirms the change; that part is their rule, not ours.
Nothing here limits your rights under applicable consumer protection law. To begin a return, a trade, or a year's aftercare — or simply to ask where you stand: [email protected]